At Gymofitness, we want every customer to feel secure when purchasing equipment because we understand that your fitness setup is an important investment. Our return and refund policy is designed to give you enough time to evaluate your order and make sure it meets your expectations. We believe in keeping this process clear, supportive, and easy to follow so you always know what to expect from start to finish.
We offer a 30 day return period that begins the day your order is delivered. This gives you the opportunity to open your package, inspect the equipment, and confirm that everything is in proper condition. We ask customers to return items in the same condition they were received with all parts, accessories, and original packaging included. This helps our team complete a proper inspection when the item arrives back at our facility.
We cover the shipping cost for approved returns so you do not pay any delivery fees for sending items back. Once you request a return, our support team will guide you through the steps and provide the necessary return instructions. We want this process to be simple so you can complete it without stress or confusion.
When your returned item reaches our facility, it goes through an inspection process to verify that the equipment is in suitable condition. This step ensures everything is accounted for and helps us process your refund accurately. After our inspection is complete, your refund begins processing. Refunds take up to 10 business days to be issued to the original payment method. This time frame allows your bank or payment provider to complete their verification steps.
If your order arrives damaged or with missing parts, we encourage you to contact us as soon as possible with photos or a detailed explanation so we can fix the issue quickly. Our team is committed to resolving concerns in a way that protects the customer and ensures you receive the product you paid for.
Our goal is to make returns and refunds as smooth and supportive as possible because we want you to feel confident shopping with Gymofitness. If you ever need help during the return process or have questions about your order, our customer support team is always ready to assist so you can move forward without worry.